General Questions

Where are you located?
We’re based in Griffin, QLD.

Do you have a physical store?
We currently operate as an online business. All orders are placed online or via social media, with local pickup available by appointment only.

Do you offer delivery?
Yes, we offer local delivery, but delivery times and dates are limited and subject to availability. Delivery fees vary based on location—contact us for a quote!

Can I pick up my order?
Yes, pickup is in Griffin by appointment only.

Do you ship orders?
At this stage, we do not offer shipping, as our products are delicate and best handled in person.

Do you offer helium balloons?
At the moment, we do not offer helium balloons. But we promise, our air-filled balloons will still make a big impact!

How do I place an order?
You can order directly through our website or send us a message via Facebook or Instagram.

How far in advance should I order?
We recommend placing your order at least 2-4 weeks in advance to ensure availability. If you need something sooner, let us know and we’ll do our best to accommodate, but availability isn’t guaranteed.

Balloon Arrangements & Hampers

Can I personalise my order?
Absolutely! Most of our balloons and gift hampers can be customised with names, colours, and themes. Just let us know what you have in mind, and we’ll work our magic!

Can you match a specific theme or design?
We’ll do our best! If you have a specific design in mind, send us a reference photo, and we’ll create something similar while maintaining our unique Lovo style.

How long do your balloons last?
Our balloon displays are designed to last several days to a few weeks, depending on conditions. Here are some tips:

• Keep balloons indoors in a cool, dry place.

• Avoid direct sunlight and heat, as this can cause them to pop.

• Keep away from sharp objects and rough surfaces.

Do you use real or artificial flowers in hampers?
We use artificial flowers for longer-lasting arrangements. If you prefer fresh flowers, please contact us for availability.

Payments & Policies

What payment methods do you accept?
We accept cash and bank transfer / payID.

Do you require a deposit?
Yes, a deposit is required for custom orders to secure your booking. The remaining balance is due upon pickup or before delivery.

What is your refund and cancellation policy?
Since our products are handmade and personalised, we do not offer refunds. However, if there’s an issue with your order, please contact us, and we’ll find a solution.